Refund requests are reviewed according to the circumstances of each order and the applicable KaziEats policies.
01 Cancelled Orders
Refunds may be issued if an order is cancelled before preparation begins.
02 Incorrect Orders
If you receive incorrect or incomplete items, please contact KaziEats support as soon as possible so that the issue can be reviewed and resolved.
Incorrect Item
Let us know if an item you received differs from what you ordered.
Missing Item
Contact support if part of your order was missing upon delivery.
03 Payment Errors
Duplicate or failed payments will be investigated and refunded where applicable.
Duplicate Payment
If you believe you were charged more than once for the same order, contact support for investigation.
Failed Payment
Failed or unsuccessful transactions will be reviewed where applicable.
04 Delivery Issues
Refund requests relating to delivery problems will be reviewed individually. Customers should contact KaziEats support as soon as possible after experiencing a delivery-related problem.
Delayed Delivery
Report significant delivery delays so our support team can investigate the circumstances.
Delivery Problem
Problems affecting the successful delivery of your order can be reported to our support team.
05 Support
If you believe you qualify for a refund or have an issue with your order, please contact KaziEats support and provide your order details and a description of the issue.
Need Help With Your Order?
Our support team can help review refund requests and order-related issues.
Email KaziEats Support