Privacy Policy

1. Information We Collect

Depending on how you use Kazi Eats, we may collect the following information:

• Personal information: Your name and, where required for a legitimate purpose, identification information.
• Contact information: Your mobile number, email address, and physical delivery address.
• Location information: GPS or other location information where you enable location services, including information required to determine your delivery location.
• Order information: Orders placed, restaurants used, items purchased, delivery information, and order history.
• Payment information: Payment method and transaction-related information. Payment details may be processed by third-party payment service providers.
• Technical information: Device information, IP address, application information, and technical data necessary to operate and secure our services.

2. How We Use Your Information

We may use your personal information to:

• Process and deliver your orders.
• Communicate with you about your orders.
• Provide customer support.
• Verify accounts and prevent fraud or misuse.
• Improve the Kazi Eats website, application, and services.
• Maintain the security of our platform.
• Comply with legal and regulatory obligations.
• Send promotional or marketing communications where required consent has been obtained.

3. Legal Basis for Processing

Under POPIA, Kazi Eats processes personal information where there is a lawful basis to do so.

Performance of a Contract

We process information such as your name, contact details, delivery address, and order information where this is necessary to provide the services you request.

Legitimate Interests

We may process information where reasonably necessary to operate, improve, secure, and protect the Kazi Eats platform, prevent fraud, and protect our users and service providers, provided that such processing does not unjustifiably prejudice your rights.

Consent

Where required by law, we will obtain your consent before processing information for purposes such as certain forms of direct marketing.

4. Location Information

Kazi Eats may request access to your device's location to support services such as:

• Determining your delivery location.
• Connecting orders with delivery drivers.
• Providing accurate delivery services.
• Improving delivery accuracy and safety.

You may control location permissions through your device settings. Certain Kazi Eats features may not function correctly if location access is disabled.

Where Kazi Eats uses location information in the background, this will only be done where reasonably necessary for the relevant service and in accordance with applicable law and platform requirements.

5. Sharing of Personal Information

We may share relevant personal information with parties where reasonably necessary to provide Kazi Eats services, including:

• Restaurants and food vendors fulfilling your orders.
• Delivery drivers responsible for delivering your order.
• Payment service providers processing transactions.
• Technology and hosting service providers supporting our platform.
• Service providers assisting with security, communication, analytics, or customer support.
• Regulators, law-enforcement authorities, or other parties where disclosure is required by law.

We do not sell your personal information simply for the purpose of selling your data to third parties.

6. Your Rights

Under POPIA, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of information where legally permitted.
• Object to certain processing of your personal information.
• Object to direct marketing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator if you believe your personal information has been handled unlawfully.

7. Security

Kazi Eats takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, damage, misuse, or disclosure.

However, no online service can guarantee that information transmitted or stored electronically will be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, resolve disputes, maintain business records, comply with legal obligations, or protect our legitimate interests.

Certain transaction and order records may therefore be retained for longer periods where required by law.

9. Cookies and Similar Technologies

The Kazi Eats website may use cookies or similar technologies to improve functionality, security, performance, and user experience.

Where required, we will provide appropriate information or obtain consent for the use of cookies and similar technologies.

10. Children's Privacy

Kazi Eats is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the situation.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.

The latest version will be made available on this website with the relevant "Last Updated" date.

Information Regulator

You may also lodge a complaint with the Information Regulator of South Africa where you believe your personal information has been processed unlawfully.